Self-Serve Returns

At The River Pier, we understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free self-serve return process to ensure your satisfaction.

30-Day Return Policy

Our 30-day return policy gives you plenty of time to decide if the product is right for you. You have 30 days from the date of receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please make sure to include the receipt or proof of purchase.

How to Initiate a Return

Starting a return is easy. Simply contact us at info@theriverpier.com and let us know that you would like to return your item. We will provide you with a return shipping label and instructions on how and where to send your package.

Important Note: Please do not send your return without first contacting us. Returns sent without prior notification will not be accepted.

Refund Process

Once we receive and inspect your return, we will notify you of the approval status. If your return is approved, we will automatically refund the amount to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

Exchanges

If you wish to exchange your item for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get exactly what you want without any delays.

Need Help?

If you have any questions or concerns regarding our self-serve return process, please don't hesitate to reach out to us at info@theriverpier.com. We are here to assist you and ensure your shopping experience with us is exceptional.